Amazon Account Health Jobs Dubai

Amazon

Account Health VoS Manager

DESCRIPTION

The Account Health Voice of Seller (VoS) Manager within the MENA 3P Account Health team acts as the primary interface between Amazon and our third-party business partners (Sellers). We obsess over providing world-class support to Sellers selling on the Amazon platform. We strive to predict the Seller’s needs before they recognize they may have a problem, and provide solutions to help our third-party business partners better serve their customers.

The person hired in this role will protect trust of customers shopping on Amazon in MENA by diving deep into fraudulent/bad actor sellers, evaluating risk and setting guardrails to keep them away. At the same time, the role would focus on improving models to reduce false positives so that good sellers are not impacted. He/she will need to track and audit progress in a data-driven fashion.

Key Job Responsibilities

• Engages directly with sellers and indirectly through account managers to understand key pain points of sellers related to account health
• Provides prompt and efficient service to Amazon Sellers, including the appropriate escalation of Sellers’ issues in a contact center environment.
• Liaises with other departments as required to resolve Seller’s issues and questions.
• Support with deep dives in Bad Actor prevention, seller identity verification analysis, assist account managers to unblock Restricted Products
• Maintains a positive and professional demeanor always portraying the company in a positive light while effectively managing sensitive issues.
• Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
• Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
• Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
• Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.

Basic Qualifications

• Bachelor’s Degree.
• Experience in compliance, risk assessment background in consulting, banking industry is mandatory.
• Interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers.
• Demonstrates excellent time-management skills and the ability to work independently & self manage on priority tasks.
• Demonstrated analytical and problem-solving skills, including the ability to recognize non-obvious patterns.
• Self-disciplined, diligent, proactive, positive, results oriented attitude.
• Team player capable of learning and sharing knowledge in global team environment.
• Ability to maintain high levels of confidentiality and data security standards.
• Demonstrate flexibility to work overtime hours as per business requirement.
• Clear, crisp, and proactive documentation of operational procedures required to tackle known risk related patterns.
• Arabic communication skills.

Preferred Qualifications

• 4+ years of work experience
•Experience in risk investigation
•Experience in data science
• Applicants with CTPS Experience preferred

We are open to hiring candidates to work out of one of the following locations:

Dubai, ARE

BASIC QUALIFICATIONS

– 1+ years of professional or military experience
– Knowledge of Microsoft Office products and applications
– Experience prospecting, qualifying, and cold-calling companies

PREFERRED QUALIFICATIONS

– Experience with pipeline management skills to include utilization of Salesforce or other CRM tools
– Experience and track record of exceeding sales goals

To apply for this job please visit www.amazon.jobs.