Front Office All Rounder Jobs in Australia

Hotel Novotel

Front Office All Rounder

Company Description
Novotel Cairns Oasis Resort is ideally located in the heart of beautiful Cairns. A newly renovated family friendly resort, offering fun-filled weekends and holidays, and a complete resort option for both business and leisure travelers.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visit

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS”


Job Description
We are ready to welcome a Front Office All Rounder to our guest obsessed team in this influential role. Reporting to Front Office management, you will oversee the Front Office operation and deliver a flawless service experience at every part of their journey.

Responsibilities include:

Providing an outstanding guest welcoming experience by demonstrating a commitment to service excellence and maintaining the front office and reception operational standards.
Meeting guests and customers when they arrive and ensuring they are settled in their rooms to ensuring that all daily tasks are completed accurately and in a timely manner. Lead the seamless coordination of arrival and departure processes, empower the team to craft exceptional guest experiences, and drive participation in the ALL Accor Loyalty Program.


As a successful candidate you will have:

  • A friendly, customer focused attitude and be passionate about human connection.
  • Previous customer service and/or reception experience is desirable.
  • The ability and flexibility to work various rostered shifts, including early mornings, late evenings and on weekends.

Additional Information
In return for your commitment, we will provide fully laundered uniforms, fantastic career and training opportunities and excellent working conditions with a supportive and fun team.

Novotel Cairns Oasis Resort is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of gender, race, physical ability, age, sexual orientation, religion or belief and family responsibilities.